October 2, 2023

International travel,beach destinations,hotel transfers,dining out during travel,important documents to bring when traveling

disinfectant spray

Face coverings

air filter

The Southwest® Promise from check-in to deplaning

When you travel with Southwest, we have your well-being in mind. In response to the COVID-19 pandemic, we’ve made changes to our operations and procedures to better support the well-being and comfort of our Employees and Customers – and we’ll continue to evaluate our policies and procedures as we learn more.  We’ve employed stringent cleaning and physical-distancing practices such as using electrostatic and anti-microbial spray treatments in the cabin, implemented physical-distancing measures, limited the number of Passengers onboard, modified boarding procedures, and provided masks for Employees. Learn more about the Southwest Promise and what it means when you are ready to travel.

Grab a low fare and face covering and let’s go.

disinfectant spray

Cleaning around the clock

  • Both an electrostatic disinfectant and an anti-microbial spray are applied on every surface of the aircraft, killing viruses on contact and forming an anti-microbial coating or shield for 30 days.
  • Sani-Cide EX3, a broad-spectrum disinfectant, will be used to clean onboard lavatories and tray tables before every flight.
  • We deep clean each plane from nose to tail for nearly 6-7 hours every night. (Began March 4)
  • Every aircraft is equipped with a sophisticated air distribution system that introduces fresh, outdoor air and HEPA filtered air into the cabin every second while inflight, resulting in exchange of cabin air every two to three minutes. We use HEPA (High-efficiency particulate air) onboard that removes 99.97% of airborne particles* – similar to the technology found in hospitals.
  • Hand sanitizer is available at the check-in kiosks, ticket counters, and gates. Wipes will be available for Customers onboard.
  • We’re cleaning the ticket counters, gates, and baggage claim areas multiple times a day.
social distance

Helping everyone keep their distance

  • We’re posting airport signage and floor markers to encourage physical-distancing in gate areas. (Began early May)
  • Plexiglas® is being installed at ticketing and gate counters, and baggage service offices. (Completed early May)
  • Boarding
    • Boarding in groups of 10 to allow for physical-distancing on only one side of the boarding poles.
    • Family boarding is not changing, but we will encourage families to respect the personal space of others during boarding.
Southwest employee disinfecting airplane cabin
Southwest Airlines cabin
Southwest flight attendant in cabin with mask
hand sanitizer

Where you come in

  • Prior to travel, please check your temperature and confirm that you do not have a fever. Do not travel if you have a fever.
  • Please stay at home and do not travel if you have recently been diagnosed with or are currently experiencing symptoms of COVID-19.
    • If you’ve recently had close contact with someone who has COVID-19, the CDC recommends quarantining for 14 days in your home and avoiding air travel.
    • Because many people with COVID-19 may be asymptomatic, Southwest Airlines® requires all travelers wear a face covering over their nose and mouth, unless an exemption applies.
    • If you have questions, feel you cannot or should not travel, or need rebooking assistance, please contact a Southwest Airlines Representative.
  • Download your mobile boarding pass prior to arrival to limit the amount of exchanges you make with others. We recommend using the Southwest Airlines app. You can download the app here.
  • Arrive at the airport earlier to allow for new check-in and security processes.
  • Customers are required to wear a face covering over their nose and mouth at all times during their Southwest travel experience. It is highly encouraged to bring your own hand sanitizer and face covering. A well-secured cloth or mask that fits snugly against the face, covers an individual’s nose and mouth, and is secured under the chin will be accepted. In alignment with the intention of this policy, these are a few examples of coverings that will not be accepted: (1)Those with holes in the covering, including those with exhalation valves or those made solely of materials like mesh or lace fabrics and (2)Those that cannot be secured under the chin, including bandanas and face shields. Face shields may be worn in addition to face coverings, but not in place of face coverings. Neck gaiters (also called multi-bands) may be worn as face coverings so long as they cover the nose and mouth and are secured under the chin.
  • Maintain physical spacing at the airport and onboard.
  • We are serving water and snacks on flights over 250 miles, when available. Straws are available on request. For all other flights, snack and beverage service is suspended until further notice to limit close interactions. (Began May 22)
  • Print this reference to make your travel experience as smooth as possible.

Equipping Employees

  • Our Customer-facing Employees are required to wear face coverings that fit snugly over the face, cover the nose and mouth, and secure under the chin.
  • We’re cleaning the ticket counters, gates, and baggage claim areas multiple times a day.
cleaning procedures and policies

We’re onboard with the experts

We continue to evaluate our policies and procedures based on public health guidance, scientific research, and advice from medical and aviation organizations, such as:

  • Harvard’s T.H. Chan School of Public Health
  • The International Air Transport Association (IATA)
  • Boeing
  • U.S. Department of Defense’s U.S. Transportation Command
  • Our own medical professionals and infectious disease experts that we’ve retained to advise us during the pandemic

To read more about recent studies and current COVID-19 research, click here.

*Measuring 0.3 micrometers or greater in diameter passing through the filter.

What some of our Customers are saying

Follow us on Twitter at @Southwestair to read more Customer experiences.

Replying to @SouthwestAir Flew last weekend and will be in two weeks! Felt safe and the @SouthwestAir crew was phenomenal!! 🧡

 — Twitter

Thank you @SouthwestAir for a great travel experience on my round trip from MCI —> BNA. First time flying in a while but felt perfectly safe and appreciate the level of service that you always provide! 🧡

 — Twitter

Love Southwest ♥️ I’m an essential worker flying since last March! All good and no problems! Thanks Southwest!! 🙋🏻‍♀️

 — Twitter


Coronavirus travel restrictions, quarantine and testing information.


How are Southwest® airplanes being cleaned?

What about the air onboard?

How are the Southwest-specific areas in the airport being cleaned?

How do I limit contact on my day of travel?

Should I wear a mask in the airport and on the plane?

Can I bring my own wipes and hand sanitizer?

How will the boarding process work?

What physical-distancing measures are in place onboard the aircraft?

Will there be food and beverage service on my flight?

What has changed about the TSA security process?

What should I do if I am experiencing symptoms, or have been exposed to someone who had COVID-19, and have an upcoming flight?

What new measures are in place for Southwest Employees?

Beaches , Cruises

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